What does "1 Automation rule" mean?
Jason
Last Update 3 เดือนที่แล้ว
Absolutely! In Chat Breezes, when we talk about "1 Automation rule," it encompasses both conditions and actions. Allow me to provide a detailed breakdown:
1. Conditions:
Conditions determine when the automation rule should come into play. For instance, you can set conditions based on:
- specific keywords
- message types
- channels(Twitter/YouTube/LinkedIn/WhatsApp/Facebook/Instagram)
- social profiles
- posts
- particular info of contacts(such as from a particular email address or have order history in past 7 days)
These conditions act as the starting point for initiating the automation process.
2. Actions:
Actions represent the subsequent steps taken by the system once the specified conditions are met. This could involve:
- respond in comments
- send DMs
- Mark as done(hit "unprocessed" folder zero)
- Set up sequences(for example send 1 immediately and another one after 2 hours)
The actions define how Chat Breezes should respond to incoming messages.
It's worth noting that within a single automation rule, you can incorporate multiple conditions and actions. This flexibility empowers you to create sophisticated automation workflows tailored to your specific needs. The possibilities within a single rule are extensive, providing you with the versatility to handle diverse scenarios seamlessly.